Where is your jewellery produced?The majority of our jewellery is handcrafted in England, with additional production in Europe and Asia.
Are sales taxes applied?
VAT will be applied to all orders shipped within the UK, and it's included in the prices.
For international orders, the applicable import taxes of the destination country will be charged.
How secure is using my credit card with us?
We prioritize your security. All information exchanged on our site is encrypted automatically. We use SSL (Secure Socket Layers), a widely acknowledged standard that guarantees safe communication and protects against data interception or alteration. With our secure checkout process, PayPal is also available for added reassurance. If you'd rather provide your credit card details over the phone, simply call us, and one of our helpful consultants will assist you with your order.
Shipment Insurance?
All shipments are fully insured, providing you with a worry-free shopping experience. However, if you decide to return an item, you will need to arrange for and cover the cost of insuring it.
How can I get a jewellery piece repaired?
Call us at +44 800 0336 156 for a repair quote. Repairs are handled case-by-case based on the issue. This service is available only within the UK.
Are your diamonds conflict-free?
We source our diamonds from reputable suppliers following the Kimberly Process, ensuring conflict-free origins.
Do you ship overseas?
Orders can be placed for delivery within the UK and internationally.Can I place an order by phone?Yes, call +44 800 0336 156 to speak with a Jewellery Advisor.
Do you offer free shipping?
Free shipping is currently available within the UK.
What if I need my ring resized?
One free resizing is offered within the first year of purchase. The customer covers return shipping. This service is only available only in the UK.
What payment options do you provide?
We accept Visa, MasterCard, American Express, Klarna, Clearpay, PayPal, Apple Pay, Google Pay, and bank transfers.
How will I know if you received my order?
You will receive a Confirmation Email once your order is submitted.
Can I get Jewellery customised?
Yes, we offer customised jewellery. Any design can be made in any metal, size, or gemstone. You can also submit your design.
Can I buy a loose diamond, gemstone, or setting without a stone?
Yes.
What is the NaGems Refund Policy?
Our refund policy allows for a product to be returned if it is in good condition and undamaged within two weeks of purchase. The customer is responsible for arranging the return delivery. Once we receive and inspect the item, the refund will be processed using the same payment method initially used for the purchase. Depending on the payment method, the refund may take 7-14 working days to be credited back to the customer.
What is Jewellery Appraisal and why is it important?
Appraisals provide stone details and are essential for insurance. They show the value difference between NaGems and market rates. All appraisals are done by GIA and IGI-certified gemologists.
