Terms of Use

Terms of Use

Last updated: Dec 2, 2024

Welcome to the Nagems website www.nagems.co.uk. By using this Site, you agree to the following terms and conditions. Nagems reserves the right to modify these terms, and changes will be posted here with an updated date. If you disagree with any part, please discontinue use of the Site and its services.

  • Affiliate: An entity controlled by, controlling, or under common control with another party.
  • Account: A unique account for accessing our services.
  • Company: Refers to Skywise Limited.
  • Content: Includes text, images, or other information posted or made available by you.
  • Products: Items available for purchase on the Site.
  • Orders: Requests to purchase Products.
  • Promotions: Contests, sweepstakes, or other promotions on the Site.
  • Review: Feedback or suggestions about our services.
  • Service: Refers to the Site and customer service.
  • Third-party Service: Services or content provided by third parties displayed on the Site.
  • You: The individual using or accessing the Service.

 

User Account and Orders

When creating an Account, provide accurate and current information. You are responsible for securing your password and must notify us of any unauthorized use. By placing an Order, you confirm you are legally capable of entering into binding contracts.

Merchandise

  • Availability: Product availability may vary. If an item is out of stock, we will try to remove it from display promptly.
  • Display: Product images may differ from actual items due to screen/display differences. Returns and exchanges are subject to our Return Policy.

Non-Commercial Use

The Site and its Content are for personal, non-commercial use only. Merchandise cannot be resold.

Gemstone Treatment

We follow industry guidelines for gemstone treatment. Treatments are meant to improve appearance and durability.

Conflict Diamonds Policy

We adhere to the Kimberley Process to ensure diamonds are conflict-free.

Certificates

Jewelry comes with authenticity or grading certificates. These must be returned with the item to avoid a replacement fee.

Shipping Policy

We strive to ship items promptly. Shipping may require a signature, and delays may occur. We are not liable for delays or shipping charges.

Pricing

Prices are in Pounds and fixed but may change. Incorrect pricing can lead to changes or cancellations of Orders.

Payment Methods

We accept major credit cards, PayPal, Buy Now Pay Later services (Klarna and Clear pay), and bank wire. BNPL services are subject to their own terms and conditions.

User Comments

You are responsible for content posted in interactive areas of the Site. User Comments are non-confidential and may be used by Nagems without compensation.

Links to Other Websites

We are not responsible for third-party sites linked to our Site. Read their terms and policies carefully.

SMS Terms

By opting in, you will receive transactional and promotional text messages. Standard rates apply. To opt out, email STOP to info@nagems.co.uk.

Offers and Free Gifts

Offers cannot be combined. Free gifts are based on Order value and must be returned with the purchased item if you return the Order.

Privacy Policy

We protect your personal data in accordance with GDPR and other laws. Review our Privacy Policy for details.

Information Accuracy

We strive for accuracy but may correct errors or update information as needed.

Warranty

We offer a lifetime warranty covering certain services.

Return Policy

Returns are accepted within 30 days of delivery. Request a return label via our Online Return Form or Customer Service.

Governing Law

These terms are governed by the laws of England. Disputes will be resolved in appropriate courts in England.

Legal Information

Skywise Limited
 Registered Office: Office 11, West Wing, Muslim Heritage Centre, College Road, Whalley Range, Manchester, M16 8BP, UK.
Telephone:  +44 800 0336 156
Email: info@nagems.co.uk
Registration Number: 13460898

Termination

We may deny access to the Site if you fail to comply with these terms.

Copyright and Trademarks

All Site Content is copyrighted. Unauthorized use of trademarks and intellectual property is prohibited.

Disclaimer

The Site and its Content are provided "as is." We disclaim all warranties to the fullest extent of the law and are not liable for any damages arising from use of the Site.

Terms and conditions may change without prior notice.