Private Policy

Skywise Limited Privacy Policy
Effective Date: 03-August-2022

Introduction:

Skywise Limited appreciates the trust you place in us. As part of our commitment, we respect and protect your privacy. Our Privacy Policy outlines the information we collect, how and why we use it, and your options regarding this information.

Skywise Limited adheres to the General Data Protection Regulations (GDPR). The GDPR differentiates between organizations that handle personal data for their own purposes (Controllers) and those that process data on behalf of other organizations (Processors).

Herein, Skywise Limited is the "Controller" concerning the information you provide while using our services. We process your personal data following the GDPR and applicable national data protection laws.

This Website www.nagems.co.uk (the "Site") is owned and operated by Skywise Limited, UK with its principal place of business in Manchester, UK.

By accessing www.nagems.co.uk, you acknowledge your acceptance of the privacy policies outlined here. If you do not agree, please stop using our services. Skywise Limited recommends that you regularly review our Privacy Policy to stay informed about our privacy practices.

Definitions:

  • "Personal Data/Information" pertains to details that can identify a person who interacts with our services or becomes a customer.
  • "Data Subject" refers to the individual whose personal data may be collected and handled.
  • "Processing" encompasses any activity carried out on the collected personal data, whether done automatically or manually.
  • "Controller" denotes any person or entity that determines the purposes and means of processing personal data.
  • "Processor" indicates any person or entity that processes personal data on behalf of the Controller.
  • "Consent" is any voluntary, specific, informed, and clear action that signifies agreement to the processing of personal data with the data subject's permission.

COLLECTION OF INFORMATION

We collect, store, use, and share various types of personal information that you provide through different methods and automated technologies (like cookies, web beacons, pixels, tags, web server logs, and other tools). This information is gathered when you visit our website, update your profile, access our content, make a purchase, interact with our emails, participate in contests, promotions, or surveys, contact customer support, or engage with other Skywise Limited-related ads, content, tools, widgets, or plug-ins. Additionally, we may obtain personal data about you from third parties and public sources, as detailed below:

Information Provided by You

  • Identity Data: Includes your first name, maiden name, last name, username, gender, date of birth, marital status, and similar identifiers.
  • Contact Data: Includes your name, billing address, emails, postal address, contact number, and similar details.
  • Demographic Information: Includes your gender, country, and age.
  • Login Credentials: Includes your password, authentication, and account access details.
  • Financial Details: Includes information necessary to process your payment, such as bank details, card number, expiration date, etc.
  • Profile Data: Includes your interests, ring size preferences, wish lists, and other related information.
  • Content: Encompasses all the material you have shared with us, including feedback, product reviews, shopping history, photos, purchase and transaction details, or inquiries.
  • Contacts: Includes information about other people that you provide to us.
  • Career Prospects: Includes information related to Human Resource practices, such as recruitment, career opportunities, employee onboarding, etc.

Information Collected Automatically

Skywise Limited automatically gathers information about your device and how you interact with our services. Examples include:

User Behavior Data: This includes details about the products you've purchased, the pages you visit, the features you use, the emails and ads you view, the times you browse, and other related information.

Device Data: This covers information about the type of device or browser you use, your device’s operating system, your internet service provider, your device's regional and language settings, and similar details. It also includes your device’s location and IP address.

Marketing and Communication Data: This includes your preferences for receiving marketing content from us and third parties, as well as your communication preferences.

Information Collected Through Cookies, Web Logs, and Other Tracking Technologies

Web Logs: We automatically gather details like your IP address, browser type, language, and the date and time of your visit to help us monitor your activity on our site.

Device Fingerprinting and Pixels: Device fingerprinting involves analyzing and combining data from your device browser to create a unique "fingerprint." Skywise Limited may also use electronic images called pixels or web beacons. When you visit a website, open an email, or view an ad containing a pixel, it may enable us or a third party to place or read cookies on your browser.

Cookies: Cookies are small pieces of data automatically stored on your computer’s hard drive to recognize your preferences and simplify shopping. We also collect information about your online activities and clickstream data, including details about your devices, browsing actions, and usage patterns across online channels and third-party websites, using web beacons, cookies, and similar technologies. For more information about cookies, how we use them, and how to manage them, please refer to our Cookie Policy.

Information From Other Services

To protect your privacy, Skywise Limited will not sell or rent the personal information you share online to any third party. However, we may collect information about you from external sources like social networks, public databases, partners, affiliates, and data brokers.

CONSEQUENCES OF FAILURE TO PROVIDE PERSONAL DATA

We must collect some of your personal data, either by law or under the terms of a contract we have with you. If you do not provide the requested data, we may be unable to fulfil the contract we have with you or are attempting to establish (such as providing goods and/or services). As a result, we may need to cancel your order. If this happens, we will inform you of the cancellation.

LEGAL BASES AND PURPOSE FOR USE OF INFORMATION OBTAINED

Legal Bases: To use the personal information we obtain, we rely on several legal bases as mentioned in GDPR, including:

  • Performance of a contract with you
  • Our legitimate business interests
  • Compliance with a legal obligation, court order, or to exercise or defend legal claims
  • Your consent to the processing, which you can revoke at any time.

Purpose for Use of Information: We utilize the personal information for the following purposes in accordance with the legal grounds outlined above:

The information collected is used to fulfil a contract with you or to take actions at your request before a contract is finalized, including:

  • Conducting transactions and delivering various products and services to you.
  • Processing and completing orders for our products and services, and keeping you informed about your order status.
  • Managing job opportunities, including recruitment, onboarding, and other HR-related activities.
  • Providing customer support and setting up and managing your Skywise Limited account.

The information collected is used based on our legitimate interests for the following purposes:

  • Verifying your identity.
  • Checking your information for errors and accuracy.
  • Operating, evaluating, and enhancing our business, including developing new products and services.
  • Confirming and managing your orders, monitoring ongoing processes, providing services such as cleaning, repair, and resizing, and addressing your queries.
  • Communicating with you through email, postal mail, phone, and other channels to enhance the overall customer experience.
  • Managing our communications, analyzing our products and customer base for demographic and behavioral insights.
  • Conducting data analytics, accounting, auditing, and other internal functions.
  • Mitigating credit risk and managing collections.
  • Sending you promotional materials and other communications, such as thank-you notes, special occasion reminders, and messages from sales professionals you’ve interacted with.
  • Overseeing your participation in special events, contests, sweepstakes, programs, offers, surveys, and market research.
  • Identifying and preventing fraud and other illegal activities, claims, and liabilities.
  • Complying with and enforcing industry standards, contractual obligations, and policies.

In addition to the aforementioned purposes, we process your personal information for the following:

  • To adhere to and enforce relevant legal obligations.
  • To establish, exercise, or defend legal claims, whether through court proceedings or administrative and out-of-court processes.

SHARING OF INFORMATION COLLECTED

Personal information collected is not disclosed except as outlined in this Privacy Policy.

Personal information may be shared with third-party service providers who perform services on our behalf. This includes third parties involved in processing credit card payments, verifying information, managing and mitigating credit risks, fulfilling orders, providing logistics and shipping services, and offering web hosting, analytics, and marketing services.

Your personal information may also be shared within the Skywise Limited Group globally for the purposes specified in this Privacy Policy.

We do not permit these third-party service providers to disclose or use your information beyond what is necessary to fulfil their service obligations for us or to meet legal requirements.

Additionally, Skywise Limited may disclose your personal information under the following circumstances:

1. If mandated by law or legal proceedings.

2. To law enforcement agencies or other government authorities.

3. When we deem it necessary or appropriate to prevent physical harm or financial loss, or as part of an investigation into suspected or actual fraudulent or illegal activities.

Business Transfer: We may transfer your personal information if we decide to sell or transfer, or are considering selling or transferring, all or part of our business or assets, including in the case of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation.

Fraud Protection: We might disclose your information: a. To other companies and organizations for fraud protection and risk mitigation. b. To investigate, prevent, or address potential violations of our terms and conditions or other policies.

Consent: For any purposes not already disclosed, we will only share your information after obtaining your consent.

DATA TRANSFER OUTSIDE THE EU AND EUROPEAN ECONOMIC AREA

Skywise Limited may transfer, process, and store your personal data in countries other than where it was originally collected, including locations where our affiliates and service providers operate. These countries may be inside or outside the European Economic Area (EEA) and may not have the same level of data protection as the original country of collection. Whenever we transfer your data to other countries, we will implement the necessary safeguards to protect it as outlined in this Privacy Policy. We will also ensure that these safeguards meet any legal requirements and provide sufficient protection for your data when transferred to countries outside the EEA.

DURATION OF INFORMATION RETENTION

Skywise Limited keeps your information for as long as your account remains active or according to relevant statute of limitation periods. Additionally, the retention period for data depends on the purpose for which it was processed.

We retain your personal data during the manufacturing and delivery of your products and for the duration specified in the return policy for any potential returns or product warranties.

If we need additional information to verify your identity, we will request and keep it until the legal requirement to retain it no longer applies.

The processing duration for data collected for specific campaigns, sweepstakes, and other promotional activities will be determined and communicated to participants.

YOUR RIGHTS AS A DATA SUBJECT

As a data subject, you have rights under GDPR and other relevant data protection laws regarding your data. You can exercise these rights as detailed below, under the applicable laws:

  • Right to Access: You have the right to access, update, review, or delete any of your personal data through our service by logging into your Skywise Limited account or by contacting us.
  • Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to have it corrected or completed.
  • Right to Erasure: You have the right to request the deletion or removal of your personal data if you believe it is no longer useful to us.
  • Right to Restrict/Object to Processing: You can object to the processing of your personal data for direct marketing purposes or purposes materially different from the original collection.
  • Right to Data Portability: You have the right to receive selected personal data stored with us in a commonly used and structured format or to provide consent for its transmission to another person.
  • Right to Lodge a Complaint: You can lodge a complaint with a supervisory authority in your country if you are dissatisfied with our responses.
  • Right to Withdraw Consent: You have the right to revoke your consent at any time for any data processing activities that were based on your previous consent.

You can exercise any of these rights by reaching out to us using the contact details provided in the "Contact Information" section. Please indicate which rights you wish to exercise, and we will respond to your request within 30 days of receiving it. To opt out of our promotional emails, either use the "Unsubscribe" link at the bottom of the emails or get in touch with our customer support team.

We may need additional information from you to confirm your identity before granting access to your information in compliance with your request. As permitted by applicable law, we may charge a reasonable fee if we find your request to be manifestly unfounded or excessive to provide additional copies of your personal information.

Please be aware that we retain information as needed to achieve the purposes for which it was collected. We may continue to keep and use this information even after a data subject requests its removal, for legitimate interests such as meeting legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

DATA SECURITY

We employ a range of administrative, physical, and electronic security measures, along with procedural and organizational safeguards, to protect your data from loss, destruction, unauthorized access, alteration, distribution, and misuse.

We have established internal ethical guidelines for handling personal data. Our employees have undergone specific training on data protection principles and GDPR requirements. Access to your personal data is limited to individuals who need it for business purposes, and they handle it solely according to our instructions and are obligated to maintain confidentiality.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute protection against all threats.

CHILDREN'S PRIVACY

Our website is not designed for use by children. We are dedicated to safeguarding children’s privacy and do not intentionally collect personal information from individuals under the age of 13. If we discover that we have collected personal data from a child under 13, we will promptly remove it.

SMS AND WHATSAPP POLICY

By submitting your mobile number and opting in, you agree to receive marketing and promotional messages from Skywise Limited via SMS or WhatsApp. These messages may contain information about order updates, new product releases, or special offers.

You can revoke your consent to receive SMS/WhatsApp messages at any time by clicking the unsubscribe link included in the messages. Please be aware that opting out of text messages does not affect your ability to receive other notifications from Skywise Limited, such as updates on your orders.

Skywise Limited and carriers are not responsible for any delays or non-delivery of messages. Standard messaging and data rates may apply.

Skywise Limited will never ask for, nor should you send, personally identifiable information, passwords, or other sensitive details through SMS/WhatsApp messages.

For issues with the SMS messaging program, contact our customer service team at +44 800 0336 156. By continuing to use Skywise Limited’s messaging services, you agree to this SMS and WhatsApp Policy.

COOKIE POLICY

Our website uses "Cookies" and other tracking technologies, such as web beacons, pixels, tags, and web server logs, to monitor activity and store data. These tools help us make our website more user-friendly, enable specific functions, enhance and analyze our services, display relevant products, and conduct market research.

What Are Cookies?

Cookies are small text files that do not harm your computer or device. They help us recognize your device on subsequent visits and understand how you use our website, which allows us to improve our services.

Third-party cookies may also be stored on your device, enabling us or you to use services from third-party providers (e.g., social media buttons, payment services, interest-based advertising).

We do not store sensitive personal information in cookies.

Types of Cookies Skywise Limited Uses:

  • Essential Cookies: Necessary for website functionality and secure areas like the My Account section and shopping cart.
  • Marketing Cookies: Customizes and regulates advertising to fit customer needs, such as ad frequency and retargeting.
  • Personalization Cookies: Remembers customer choices like username, language, and region to enhance user experience.
  • Analytics Cookies: Helps understand and improve website performance and track marketing campaign effectiveness without identifying visitors.

Consent:

You can use the Consent Manager to accept or reject cookies by choosing your preferences. These settings are stored on your device, and changes will be needed if local storage is deleted or if another device or browser is used.

Withdrawal of Cookies Consent:

To withdraw or modify consent, use the Consent Manager Tool available here. If cookies are not accepted, website functionality may be restricted. You can also change your browser settings to restrict cookies.

Please note that withdrawing consent does not affect the lawfulness of processing based on consent prior to withdrawal.

Do Not Track:

Our Online Channels and third parties may collect personal information about your online activities across third-party websites. Your browser settings may allow you to transmit a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals as there is no accepted standard.

LINKS TO NON-SKYWISE LIMITED SITES AND SERVICES

Our online platforms may include links to websites, apps, and services operated by other companies that are not affiliated with Skywise Limited. These third parties may have their own privacy policies, which we recommend you review. We are not accountable for the privacy practices and policies of these external sites.

Any data collected by third-party service providers, even if accessed through our website, will be governed by their own privacy policies and practices.

THIRD-PARTY FEATURES

We might offer links to third-party sites or services. When you use these features, both we and the third parties may access and utilize the information collected. For example:

  • Brand Pages: Content featured on social networks like Facebook, Twitter, and Instagram. Interaction with this content is subject to this Privacy Policy.
  • Liking and Sharing: Embedded pixels allow you to “like” or “share” content. We may collect data shared with us by third parties.

GOOGLE ANALYTICS, GOOGLE ADS, AND CONVERSION TRACKING

Our website uses Google Analytics and Google Ads. These services use cookies to collect and analyze data on website use, create reports, and provide other related services. Information is shared with other Google services, which may use it for ad personalization.

Google anonymizes your IP address and creates pseudonymous user profiles. We cannot identify users based on this data.

For more information on Google's privacy practices, visit Google Privacy Policy. To learn about Google's data use on partner sites or apps, visit Google Partner Sites.

To prevent Google from collecting data, download the browser plugin at Google Opt-Out. Adjust Google Ads settings here.

CUSTOMER MATCH, CUSTOM AUDIENCES, AND LOOKALIKE AUDIENCES

We use third parties like Google Ads and Facebook for advertising. We may share your email address or mobile number with these third parties to create custom audiences or targeted ads.

Google Ads Customer Match and Facebook Custom Audiences use hashed codes, not actual email addresses, to provide personalized ads. You can control ad preferences in Google Ads and Facebook settings.

Interest-Based Advertising:

We and third parties collect data for personalized ads and remarketing. This data may come from Google Ads, Facebook, and other networks. You can opt-out of personalized ads using the opt-out links provided in ads or through the respective privacy settings.

For more information on interest-based advertising, visit Network Advertising Initiative, Digital Advertising Alliance, and Your Online Choices.

EMAIL ADVERTISING WITH REGISTRATION FOR NEWSLETTER

We provide a newsletter subscription service. Subscribers receive newsletters containing information on products, services, promotions, and events.

Subscribers can opt-out of receiving our newsletters at any time using the unsubscribe link provided in the emails or by contacting us. To unsubscribe, visit the link at the bottom of our emails or send us an email request.

UPDATION OF THE PRIVACY POLICY

We may periodically revise and update this privacy policy as necessary, with changes posted on our website along with an “Effective Date” at the beginning. We reserve the right to make such updates at any time. For any significant changes, we will take appropriate steps to notify our website visitors and customers. If you do not agree with the latest updates, you may contact our team using the details below and cease using our services immediately.

CONTACT INFORMATION

To update the information we have about you or your preferences, please reach out to us through the following:

By Email: customerservice@skywiselimited.com

By Phone: +44 800 0336 156